customer loyalty A daily one minute briefing on the latest trends, statistics and industry news in the world of customer loyalty. Rob Gallo Customer loyalty is the Holy Grail for any brand in today's crowded marketplace. With thousands of competitive choices just a click away, it's never been more important to attract and retain loyal customer. Discover why certain brands build better more meaningful relationships with their customer, and others don't. We'll look under the hood and discover the inner workings of companies that create the coveted 'Emotional Connection' with their customer, and how you can learn to do the same in your business. I'll share stories from my own personal experiences in the customer loyalty arena for the last 20+ years that are relatable to any industry. You'll hear facts, statistics and insights about increasing customer loyalty and engagement, along with the links to the reference material so you can learn more about each subject we discuss. You'll find value in every episode, so add The Loyalty Minute to your Alexa Flash Briefings and become a loyalty learner everyday. en-us https://effct.co/voice/v4s9kuq/ Episode 70 - Sephora Updates Its Beauty Insider Loyalty Program Fri, 5 Jun 2020 19:42:58 +0000 Episode 61 - What Some Companies Are Doing To Help During The COVID-19 Pandemic Mon, 30 Mar 2020 18:50:02 +0000 Episode 59 - Loyalty from Franchisor to Franchisee Tue, 24 Mar 2020 21:26:26 +0000 Episode 57 - 3 Signs Your Brand Isn't Telling a Winning Story (and How to Fix Things) Thu, 19 Mar 2020 21:26:09 +0000 Episode 55 - Leveraging Connection and Progress to Become a Go-To Brand Wed, 11 Mar 2020 17:20:15 +0000 Episode 53 - The Failure To Communicate Mon, 9 Mar 2020 22:57:27 +0000 Episode 52 - How Life Insurers Can Boost Customer Numbers And Loyalty With Gamification And Rewards Thu, 5 Mar 2020 21:07:20 +0000 Episode 51 - Can Loyalty Programs Remain Viable In A Cookie-less Era Wed, 4 Mar 2020 23:52:34 +0000 Episode 50 - How To Distinguish Transactional Customer Relationship From An Emotional One Mon, 2 Mar 2020 15:16:34 +0000 Episode 48 - Subscription Based Loyalty Secrets From Uber, Lyft, BarkBox and More Thu, 27 Feb 2020 18:08:32 +0000 Episode 46 - Quality Vs Price In Retaining Loyal Customers Tue, 25 Feb 2020 16:41:30 +0000 Episode 44 - How to Beat Your Competitors in the Customer Loyalty Space Mon, 24 Feb 2020 15:18:49 +0000 Episode 43 - How To Create A Customer Loyalty Program For Your Business Fri, 21 Feb 2020 16:56:38 +0000 Episode 42 - What Gen Z Shoppers Really Want Thu, 20 Feb 2020 14:09:57 +0000 Episode 41 - The Top Three Mistakes Companies Make With Their Loyalty Program Wed, 19 Feb 2020 17:31:42 +0000 Episode 40 - The Hoops Customers Jump Through For Loyalty Tue, 18 Feb 2020 14:11:08 +0000 Episode 39 - Mining Your Customer Data For Increasing Loyalty Fri, 14 Feb 2020 14:35:37 +0000 Episode 38 - Superstitions and Pavlov's Dog Thu, 13 Feb 2020 17:36:19 +0000 Episode 37 - The Rise of Experiential Marketing And What It Means To Your Brand Wed, 12 Feb 2020 18:48:35 +0000 Episode 36 - Live Chat and Chatbots Overtake Email For Retail Communications Tue, 11 Feb 2020 14:02:19 +0000 Episode 34 - The 800 Pound Gorilla In The Loyalty Space Thu, 6 Feb 2020 22:27:05 +0000 Episode 33 - What Customer And Brand Loyalty Mean To A Company's Valuation Wed, 5 Feb 2020 20:24:41 +0000 Episode 32 - Protecting Your Loyalty Program From Fraud Tue, 4 Feb 2020 21:02:56 +0000 Episode 31 - God Gave You Two Ears And One Mouth Use Them In That Ratio Mon, 3 Feb 2020 20:34:02 +0000 Episode 29 - Merkle and Levo Report Uncovering Buying Behaviors and Purchasing Power of Millennial Women Fri, 31 Jan 2020 21:13:46 +0000 Episode 28 - Bond Brand Loyalty Report Thu, 30 Jan 2020 22:26:35 +0000 Episode 27 - Oracle Retail Topography Study of 15500 Consumers Tue, 28 Jan 2020 14:18:25 +0000 Episode 25 - Euclid Survey and Research Evolution of Retail The Brand Perception Effect Fri, 24 Jan 2020 16:36:03 +0000 Episode 24 - How To Make Great Loyalty Program Even Better? Sephora Has The Answers Thu, 23 Jan 2020 18:28:38 +0000 Episode 23 - How Personalization Can Enhance The Relationship Between The Brand And The Customer Wed, 22 Jan 2020 18:27:41 +0000 Episode 22 - PwC International Customer Loyalty Survey Tue, 21 Jan 2020 13:57:15 +0000 Episode 20 - The Future of Hotel Loyalty Programs Fri, 17 Jan 2020 20:50:50 +0000 Episode 19 - 2020 Is The Year Of The Brand Mashup Wed, 15 Jan 2020 17:18:07 +0000 Episode 18 - Subscription Based Loyalty Programs Mon, 13 Jan 2020 20:27:30 +0000 Episode 17 - 5 Tips for a Successful Restaurant Loyalty Program Wed, 8 Jan 2020 21:33:33 +0000 Episode 16 - The Loyalty Economy - Harvard Business Review article Fri, 3 Jan 2020 00:08:21 +0000 Episode 15 - To Coupon Or Not Coupon, That Is The Loyalty Question Fri, 20 Dec 2019 20:51:21 +0000 Episode 14 - Top 3 Mistakes Loyalty Programs Are Making Thu, 19 Dec 2019 13:40:32 +0000 Episode-13 - Why do so many people say no to retailer loyalty programs Thu, 12 Dec 2019 23:08:31 +0000 Episode 12 - KPMG Survey of 18000 Consumers Fri, 6 Dec 2019 21:30:31 +0000 Episode 10 - The seven deadly sins of building a loyalty program.m4a Fri, 15 Nov 2019 15:25:33 +0000 Episode 9 - Effectively integrating an app within your loyalty program Thu, 7 Nov 2019 16:08:24 +0000 Episode 8 - Oracle study - The Loyalty Divide in QSR - Quick Service Restaurants.m4a Wed, 6 Nov 2019 21:27:35 +0000 Episode 7 - Righting a wrong how American Express fixed the mistake it made with Plenti.m4a Tue, 5 Nov 2019 22:46:28 +0000 Episode 6 - Morning Consult Study of 2200 Internet Users Regarding Brand Loyalty.m4a Fri, 11 Oct 2019 19:10:37 +0000 Episode 5 - The New Topography of Retail study conducted by Oracle Tue, 8 Oct 2019 17:13:22 +0000 Episode 4 - The State of Customer Loyalty in 2018 from a study conducted by Yotpo Tue, 8 Oct 2019 16:54:23 +0000 Episode 3 - A wake-up call for sleepwalking loyalty programs Mon, 7 Oct 2019 21:57:01 +0000 Episode 2 - Improving Customer Experience (CX) build better brand affinity Mon, 7 Oct 2019 21:56:14 +0000 The Loyalty Minute - Episode 1 - The Motista Retail Study Fri, 4 Oct 2019 22:13:41 +0000